![]() Going forward, we'll work to include this level of transparency through our patch notes and notifications, as you suggested, to insure all users have visibility into the issues we're working on resolving.Īll that being said, actions speak louder than words, and we want to prove to you that we care deeply about each user and their experience. We're currently doing this through our NZXT Product Ideas board, and made an incorrect assumption that this was enough transparency. In the future we will work to be more transparent and communicative about the problems we're aware of and when we're fixing them. This lack of transparency is unacceptable, and I am truly sorry for that. This caused people months of strife, troubleshooting and frustration. While we've known this was an issue for a while (and have been working diligently in the background trying to solve it), we never took a moment to communicate to our users that 1) the issue exists or 2) that we're working on a resolution. What you've identified here is a miss on our part, and I appreciate you bringing it to light. We're working hard to make CAM the best it can be for all of our users, and we know sometimes we'll get things wrong. ![]() Crashes every day for a year and all it would have taken to know what was going on is one Push Notification from you.įirstly, I want to thank you for sharing this feedback in a respectful manner. I have never been in a situation before where a company has not notified me of an issue as horrible as this one. In the future as soon as something like this comes to attention, you should have a pop-up with giant red text appear on every startup (in this situation you could have limited this pop-up to AMD CPU users, like myself). How do you know that this is an issue for several months, yet don't send out any sort of warning notification to users of your app! I could have saved myself countless hours of troubleshooting (what I figured was a hardware issue) and reproducing work I had already finished had I known this was an issue. Not once have I ever opened the app to be greeted with a message that this was a known issue. So for over a year now, my computer has been randomly freezing and requiring a manual forced restart, and often times this happens while I am in the middle of my work or doing something important. Hi! I'm here to vent my frustrations with how NZXT as a company has handled this issue.
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